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Empyrean Customer Care Center for LANL

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Finally received my "Empyrean Customer Care Center for LANL" bill for April retiree medical coverage today (April 6th). 

Noticed the bill was made of thin, very cheap quality paper with no easy-tear perforations on the payment invoice (had to use scissors to separate it) and they don't bother to put a return envelope in the letter. Haven't yet tried to login to their web site but others have reported problems.

My impressions of the mail received is one of "cheesy-ness" and corner cutting. Hopefully, the company performs well. We'll see how it all goes from here....

Comments

Anonymous said…
Be aware that the Empyrean website requires one to accept terms of use that state Empyrean and LLNS will not be responsible for cyber-security failures at third party companies that they allow access to retiree medical records and personal information. However, at the Bankhead Theater meeting it was stated that the website was tested and is secure. If the site has been truly tested and actually is secure, then why do retirees have to accept such terms (essentially Empyrean and LLNS wiping their hands of responsibility) to use the site?
4/09/2015 4:59 PM
Anonymous said…
Stop whining you old fool. If you don't like what the labs are providing for you in retirement then go sign up for Obamacare.
4/11/2015 9:42 AM
Anonymous said…
However, at the Bankhead Theater meeting it was stated that the website was tested and is secure. If the site has been truly tested and actually is secure, then why do retirees have to accept such terms (essentially Empyrean and LLNS wiping their hands of responsibility) to use the site?

April 9, 2015 at 4:59 PM

Every site that has suffered a significant hack was tested and determined to be secure by someone. Computer security people are like everyone else - they are not 100% perfect in their abilities and sometimes make mistakes. Plus, new hacks are being developed all the time. If you believe there is a way to make ANY computer system truly 100% secure, and keep it that way indefinitely, you are delusional. Your online banking site is probably much less secure than the benefits site you are so afraid of. The only way to have you personal information be secure is not to have it on line.
4/11/2015 10:33 AM
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