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This BLOG is for LLNL present and past employees, friends of LLNL and anyone impacted by the privatization of the Lab to express their opinions and expose the waste, wrongdoing and any kind of injustice against employees and taxpayers by LLNS/DOE/NNSA. The opinions stated are personal opinions. Therefore, The BLOG author may or may not agree with them before making the decision to post them. Comments not conforming to BLOG rules are deleted. Blog authors serve as moderators. For new topics or suggestions, email jlscoob5@gmail.com

Wednesday, November 11, 2015

Empyrean - Wait For It

Empyrean - Wait For It
If you call them 844-750-5567 to adjust your retiree health benefits,
be prepared to wait.
Their Automated Insolence recording assures you that your estimated wait is About 2 minutes,
but it really took about 40 minutes just to talk to someone.
Q> Does anyone know if their website is any better?

Q> Was this toll free?

Anonymous said...
The Empyrean website is pretty easy to navigate.
The biggest stink I have heard was at last year's open enrollment with people griping about the username that is assigned. After the OPM hack, I am not losing sleep over the website username issue.
Is their phone service toll free - no idea, I used the website from the start.

1 comment:

Anonymous said...

Never had a problem. In fact Empyrean has been very helpful in getting problems resolved. Try calling early in the morning, instead of late afternoon !

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