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Wednesday, November 11, 2015

Empyrean - Wait For It

Empyrean - Wait For It
If you call them 844-750-5567 to adjust your retiree health benefits,
be prepared to wait.
Their Automated Insolence recording assures you that your estimated wait is About 2 minutes,
but it really took about 40 minutes just to talk to someone.
Q> Does anyone know if their website is any better?

Q> Was this toll free?

Anonymous said...
The Empyrean website is pretty easy to navigate.
The biggest stink I have heard was at last year's open enrollment with people griping about the username that is assigned. After the OPM hack, I am not losing sleep over the website username issue.
Is their phone service toll free - no idea, I used the website from the start.

1 comment:

Anonymous said...

Never had a problem. In fact Empyrean has been very helpful in getting problems resolved. Try calling early in the morning, instead of late afternoon !

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