If you call them 844-750-5567 to adjust your retiree health benefits,
be prepared to wait.
Their Automated Insolence recording assures you that your estimated wait is About 2 minutes,
but it really took about 40 minutes just to talk to someone.
Q> Does anyone know if their website is any better?
Q> Was this toll free?
The biggest stink I have heard was at last year's open enrollment with people griping about the username that is assigned. After the OPM hack, I am not losing sleep over the website username issue.
Is their phone service toll free - no idea, I used the website from the start.