Finally received my "Empyrean Customer Care Center for LANL" bill for April retiree medical coverage today (April 6th).
Noticed the bill was made of thin, very cheap quality paper with no easy-tear perforations on the payment invoice (had to use scissors to separate it) and they don't bother to put a return envelope in the letter. Haven't yet tried to login to their web site but others have reported problems.
My impressions of the mail received is one of "cheesy-ness" and corner cutting. Hopefully, the company performs well. We'll see how it all goes from here....
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