Dental Benefits Changed Without Mention
While looking closely at the medical packages, I also noticed that the name of the dental plan had changed from Delta Dental and the HMO variant to Delta DPO and the HMO variant. [sarcasm on] Trusting that there would not be any significant change without notice in the package, [sarcasm off] I asked my dentist which of the two packages they took. Imagine my surprise when my Dentist told me "neither" -- our current Delta Dental benefit is now Delta Premier, and we don't have that option anymore after the end of the year.
So now I have to change dentists to stay in the insurance network. Annoying, but at least I found out about it before the end of open enrollment. And, of course, the number of dentists in my area who take the "middle" and "low" end Delta insurance options is vanishingly small.
You'd think there'd at least be some notice in the package. Yet another case of failure to communicate effectively and openly with the staff.
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