Aon Hewitt Finally Gets the Boot-Who is Empyrean?
After years of terrible service "handling" and mishandling the LLNL Retirees health benefits, maybe LLNS has gotten someone else.
I got a letter today dated Jan 29, 2015 on LLNL letterhead that starts:
"We have heard your feedback over the YEARS and as a result the Laboratory is making several
changes to the administration of retiree health and welfare plans effective April 1,2015. The
changes are being made in an effort to continue to offer quality service to LLNS retirees."
It goes on to say Aon Hewitt is out.
Initially, I was very pleased. Aon Hewitt/B of A HRA repeatedly caused months of anguish nearly EVERY year, since about 2007, missed payments, double billing, cancellations from Kaiser that had to be undone, almost nothing but grief!
At first I thought "Anyone could do better!"
Then I'm thinking: Who are we dealing with?
LLNS is the company that set up this convoluted system where LLNS paid Aon, who paid B of A who paid Kaiser, that never worked and LLNS never did anything, 'til now. Why?
So my Question is: Who is the new firm, Empyrean Benefit Solutions, and what is their track record?
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